HELP & SUPPORT
Which countries do you ship to?
We currently only ship within the United Kingdom, although international shipments may become available in the future.
Can someone with food allergies enjoy Pub Supper?
Unfortunately not, as many of the products we send contain nuts and are manufactured in facilities that produce food containing gluten, wheat, dairy, eggs, nuts and soybean.
Do you have a refer-a-friend scheme?
Yes, we do! You can find your unique referral link in any of the emails you received after subscribing, or by simply logging into your account, you and the person you refer to us both get a credit of £1.50 in your accounts, this will be used towards any future payments.
Can a subscription to Pub Supper be sent as a gift?
Yes absolutely! Just look for and turn on the gift option during the checkout process.
What's in a Pub Supper box?
Pub Supper boxes contain an assortment of 9 premium bar snacks, each chosen for their quality, taste and ability to pair well with many different drinks. The exact items are different each month.
How much does Pub Supper cost?
The price of each Pub Supper box is only £15.00 - This amount is billed monthly on the 1st of each month. There will always be 9 items in each box, making the average price for each item just £1.66 and the cost per day just 49 pence.
Which payment methods do you accept?
We accept all major credit and debit cards, processed securely by Stripe, Inc.
How does billing work?
You will be billed immediately for your first box. Going forward, we will charge your credit or debit card on the 1st day of each month.
How can I manage, update or cancel my subscription plan?
You can manage all aspects of your current subscription by logging in to your account using the details you provided when signing up. If you are having trouble logging in, send an email to email@example.com
Which courier do you use?
We use Royal Mail for all of our postal services, they provide an efficient and reliable service for you and are the gold standard within the UK.
How much does it cost for postage and packaging?
We do not charge you for postage and packaging, your Pub Supper box is delivered free for life.
Can I change my delivery day?
Unfortunately not, all of our boxes are dispatched on the 20th of each month and arrive 2-3 days later. Sorry!
Does the box fit through a letterbox?
No it does not, it's packed full of too many amazing bar snacks for that.
Where is the tracking information for my box?
The 2nd class Royal Mail service we use does not come with tracking information, using this service allows us to offer free delivery.
Does the box require a signature?
No signature is required, although you will need to be home or designate a safe place to receive your box as it will not fit through the letterbox.
What happens if I have not received my box?
If you have not received your box by the 28th of the month, please contact us via email using firstname.lastname@example.org
Do you deliver to BFPO addresses?
Unfortunately not, these addresses are not recognised by the automated systems we use.
Can't find what you need and want to speak with a real person?
We are confident that you will find the answer to your question on this page, but if you feel the need to reach out for help you can contact someone from our email support team 7 days a week using email@example.com
What is Pub Supper?
Pub Supper is a subscription box that delivers a large assortment of premium bar snacks on a recurring monthly basis. Never again will you sit down for a relaxing drink and have no snacks on hand.
How does Pub Supper work?
Once you subscribe to Pub Supper there is nothing more for you to do, just sit back and wait for your snacks to arrive every month. On the 1st of each month you will be billed and on the 20th of each month your box makes its way to you. They really are snacks on autopilot.
When is the deadline for subscribing?
You must subscribe by the 15th of the month to receive that month's box, if you subscribe after the 15th you will receive the following month's box.
When will I receive my first box?
When you receive your first box depends on when you subscribed, if you subscribed before the 15th of the month, your first box will be sent on the 20th of that month, if you subscribed after the 15th of the month, your first box will be sent on the 20th of the following month.